Read our terms and conditions carefully before ordering our wireless broadband service. In particular your attention is drawn to clause 36 (our liability limit); clause 46 (our right to cancel this contract); and clause 48 (our right to vary this contract). You will be asked to confirm you have read and understood these conditions before your order can be accepted. By signing the order form you will be agreeing to be bound by these terms and conditions. www.speednetscotland.net is the website of Speednet networks Ltd and SpeednetScotland Ltd.
As you read the terms and conditions of this Agreement, please note that:
“We”, “our”, “ourselves” and “us” refers to Speednet or SpeednetScotland Ltd.
“You”, “your” and “yourself” refers to the person or business who orders our wireless broadband service and enters into
“Speednet Website” means the website owned by us and located at www.speednetscotland.net.
“Equipment” means any of our equipment including (without limitation) aerials, cabling and our Wireless Radio unit that we supply to you under this Agreement to enable you to receive our Service.
“Internet” means the worldwide interconnection of individual networks, which have an agreement on how to talk to each other, and are operated by government, industry, academia, and private parties.
“Service” means our high-speed wireless broadband Internet service that we deliver to you via the Equipment.
“Signal” means the radiated bandwidth signal transmitted from our radio mast’s and used to carry digital data.
Residential Customer: Monthly Contract (30 Days Notice)
Business Customer: 12 Months Contract (30 Days Notice After Term)
Commercial Customer: 12 Months Rolling Contract (3 Months Notice Prior to end of 12 month Term)
Installation of equipment
1. When you confirm to us that you wish to receive our Service we will send an engineer to you to install the equipment. The engineer will visit at a mutually agreeable date and will need access to your premises including some parts of your roof. If the engineer cannot visit at the agreed time we shall contact you to arrange a new appointment. We shall not be liable to you for any delay in installing and/or connecting the Equipment.
2. You agree to make your premises as safe as possible before our engineers arrive to install the Equipment. Any hazards
or concerns you have which may affect the safety of our engineers, particularly if they need access to your roof, must be
notified to the engineer or us before they begin work.
3. If we need to access or install our Equipment on someone else’s property you must first gain permission from the owner
of the property and make the necessary arrangements for us to access their property in advance of our visit.
4. A person over the age of 18 must be present during the installation stage. He or she may be required to show the engineer the location of a suitable electrical supply to enable the Equipment to function as well as any other facilities which the
engineer may reasonably ask for.
5. Before we can provide you with the Service, we need to successfully complete the following steps:
(a) test the wireless or copper Signal is strong enough for our Equipment to receive the Service;
(b) install the Equipment;
(c) test the Equipment; and
(d) activate the Service.
6. If for any reason we cannot successfully connect you to the Service at the installation stage, the engineer shall remove
any Equipment they have just installed. You accept that prior to installation we cannot guarantee the Service will work. Accordingly, you will not hold us liable for any inconvenience caused or minor damage to walls or brickwork created as a
result of fitting the Equipment.
7. In exchange for paying the charges as set out in the Charges section below and complying with the terms of this Agreement we shall provide you with our Service.
8. When providing the Service we promise to use the reasonable skill and care of a competent Service Provider.
However, in supplying the Service we cannot guarantee you a fault free performance or a constant connection to the
Internet. Accordingly, we are not liable for any consequences arising from a specific level of Service performance not being achieved or maintained, including but not limited to any of the following:
(a) loss of Service through fluctuations in the quality and/or strength of the Signal; or
(b) loss of Service if our service provider temporarily ceases to provide us with a Signal; or
(c) reductions in the speed of the Service; or
(d) suspension of the Service for operational reasons e.g. for repairs, maintenance or upgrades.
(e) Whilst internet connectivity can be achieved over a multi-hop radio link with excellent results, voip services being a
latency dependent application cannot be guaranteed to all customers due to small packet loss that may be apparent in
locations where the service is installed by means of several point to point links in the chain.
(f) If the wireless or copper signal is not strong enough it may not support the maximum download speed requested by you.
In this case we will supply you with speeds as close to that which you requested and you would be charged by our 4 tier
tariff accordingly. I.e. up to 10mb request would result in 5mb actual service and charges thereafter. This could be due to
the distance from the transmitter or BT exchange, the number of chain or relay links and load on the systems at the time
of day. The service level package speed for example, 10Mb is averaged out over 24 Hours, sometimes a user may only
receive 9mbps at time but then may receive 11mbps later in the day, this averages out to 10Mb.
9. We may have to temporarily suspend the Service if either we, or our service provider, need to carry out repairs,
maintenance or upgrades to the Service or Signal. Before the Service is suspended we will endeavour to give you as
much notice as we can. We promise to restore the Service as soon as possible after operation work has completed. If we
cannot restore the Service after 14 days, and that failure is not due to matters beyond our reasonable control, you may terminate this Agreement without any additional charge on giving us written notice in accordance with clause 45.
10. We may have to alter technical specifications associated with the Service for operational reasons, and where we need
to tell you about this we will give you as much notice as we can.
11. You agree that you will notify us of any defect in the operation or performance of the Service by telephoning the
customer fault line (details of which appear on the speednetscotland Website). Where it is not possible to correct a defect remotely over the telephone, we will to dispatch an engineer at your request to correct the fault within 48hours for a residential user and 24 hours for business customers; should the fault not be of our own fault then (i.e. network) a £75:00 per hour call out fee will be charged to your account.
12. It is your responsibility to ensure that your equipment (including but not limited to your PC) is compatible with the Service and conforms with our recommended minimum specifications.
13. You remain liable to pay all charges when you are unable to access the Service unless the reason you are unable to
access the Service is wholly attributable to our negligence or wilful default or omission.
Use of the service
14. You must take responsibility for how the Service is used. You must ensure that neither you nor any other person who has access to your Service uses the Service to:
(a) send or receive any material which is offensive, abusive, indecent, defamatory, obscene, menacing, fraudulent or illegal;
(b) cause annoyance, inconvenience or needless anxiety in respect of any other person;
(c) send or receive or publish any material which is illegal and/or grossly obscene (including without limitation child pornography);
(d) spam or send unsolicited promotional material to any third party;
(e) perform any illegal act or contravene any laws, licence or third party rights (including without limitation downloading material protected by any intellectual property right or hacking into secure web-sites without the consent of the owner);
(f) re-sell, transfer, assign, or sub-licence the Service (or any part of it) to any third party;
(g) store more than of emails on the email account we may provide you;
(h) send emails with attachments larger than in size; or
(i) do anything which does not comply with our Acceptable Use Policy which can be accessed via the speednetscotland
Website and which may be subject to change from time to time.
(J) We may suspend or reduce your service level if will believe or have data evidence that you are using the service for illegal downloading i.e
downloading of music, videos, or other material that may be resold on the black market ( i.e. Pirate DVD’s, CD’s Computer data
not excluding games consoles) This information may also be shared with copy right regulatory bodies, which may lead to prosecution.
If we have reason to believe that you are using or permitting the Service to be used in a manner that is contrary to the
ways listed above we may immediately suspend you from the Service and/or terminate this Agreement. In such event you
shall not be entitled to a refund for loss of Service and shall only be re-connected once we are satisfied that you will not
breach this Agreement again.
15. You agree to fully indemnify us in respect of all damages, claims and losses which directly or indirectly arise as a result
of your misuse of the Services or failure to prevent misuse of the Services by others, or any other breach by you of your obligations under clause 14.
16. As part of the Service you may be allocated email accounts and space to set up your own website. You are responsible
for ensuring that you do not exceed your allocated storage quota for web space or your e-mail account(s). You are also responsible for the content you place on any website you create or on anyone else’s website.
17. The content you use or place on any web space you are allocated must not in any way be unlawful. In particular, you
must ensure that all necessary licences and consents (including those from owners of copyrights, performing rights and
any other relevant intellectual property rights) have been obtained.
18. You will be provided with a username and password to allow you to access the Service. You will be responsible for any
use of the Service which is accessed via your password. Accordingly, you must keep your password confidential and must
not permit any unauthorised third party to use the Service on your behalf. You agree to immediately notify us of any unauthorised use of the Service or your account or any other breach of security known to you.
19. In supplying you with the service we may offer to sell to you some or all of the equipment.
If you purchase such equipment you will own everything internally, whether or not you continue to use the Service.
In all other cases any equipment supplied under this Agreement remains our property and we retain title and ownership of the external equipment at all times. Unless otherwise agreed in writing you may not sell or dispose of our Equipment or do anything with it other than use it to receive the service in accordance with this Agreement.
20. You agree that you will be responsible for the Equipment we provide you for the purpose of receiving the Service,
whether or not that Equipment is attached to your property. You agree to use the Equipment in accordance with any
instructions, safety and security procedures applicable to it.
21. If you damage the Equipment in any way we are entitled to charge you for the cost of such Equipment and/or to retain
any money we hold to your credit and use that money towards the cost of the Equipment.
22. Upon termination of this Agreement or indefinite suspension of the Service you must immediately surrender any
equipment that is the property of Speednet. We shall notify you of the times our engineer will be able to come to the
property to remove the Equipment. You will agree with us which of these times you will provide us access to the property
and you promise to ensure that a person over the age of 18 is present at the property during the removal. If you fail to allow
the engineer access to the property after the termination of this Agreement or the disconnection of the Services, we are
entitled to charge you for the cost of such Equipment and/or to retain any money we hold to your credit and use that money towards the cost of the Equipment.
23. All Equipment is supplied to us by third parties, and is therefore covered by the relevant manufacturer’s warranties.
We will not be liable in any way for any loss or damage which is caused to your own equipment or apparatus arising as a
result of its use in conjunction with our Equipment. If there is a fault with the Equipment you shall call our customer fault line (details of which appear on the speednetscotland Website) and if it is a problem we cannot repair remotely we shall arrange
to send an engineer to your property to repair or replace the faulty Equipment. Provided you are not responsible for the fault
or own the equipment, we shall repair it free of charge. In all other cases we reserve the right to apply a charge to fix the
24. You will be responsible for paying the charges for the Service using the payment methods set out in our price list set
out on the speednetscotland Website. The price list is part of this Agreement.
25. All charges for the Service are net.
26. We reserve the right to change the charges or payment methods from time to time on giving you 28 days notice in writing.
27. From time to time we may need to access your property to carry out inspection, maintenance checks, repairs or
upgrades to the Equipment. We reserve the right to add secondary devices to your receiver bracket in order to upgrade and improve our broadband service to you and the surrounding area. This will be done as discreetly as possible, shall be at no extra cost to you and will have no effect to your service. We shall also need access to your property to remove the Equipment upon termination of this Agreement.
28. We shall arrange a mutually agreeable time to visit your property and promise to cause as little disturbance as possible when carrying out our work. You also agree to give our engineers permission to enter your property upon their arrival as
well as any assistance they may reasonably require during their visit.
29. The following provisions set out our entire liability (including any liability for the acts and omissions of our employees,
agents or sub-contractors) to you in respect of:
(a) any breach of our contractual obligations arising under this Agreement; and
(b) any representation, statement or tortuous act or omission including negligence arising under or in connection with this Agreement,
Throughout this liability section, any act or omission on the part of us or our employees or agents or sub-contractors falling within either
(a) or (b) above shall be known as an “Event of Default”.
30. You agree that you are accepting these terms and conditions in the knowledge that our liability is limited and that the
prices and charges payable by you have been calculated accordingly.
31. We do not exclude or limit our liability to you for:
(a) personal injury (including sickness and death) resulting from our acts or omissions to the extent that such injury results
from the negligence or wilful default of ourselves or our agents working on our behalf;
(b) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods
and Services Act 1982;
(c) any breach of our obligations under Part 1 of the Consumer Protection Act 1987; or
(d) fraudulent misrepresentation.
32. You will not hold us responsible in respect of any Event of Default for any consequential loss including but not limited to
the following heads of loss:
(a) lost profit;
(b) lost business;
(c) lost opportunity;
(d) loss of goodwill
(e) loss of reputation;
(f) loss of revenue or savings you expect to make;
(g) liability to third parties; or
(h) wasted expenditure or data being lost or corrupted.
33. We do not have any liability to you (including liability for negligence) for the acts or omissions of our service provider or
for faults or failures in their network or equipment.
34. We exclude all liability in respect of the accuracy, completeness, fitness for purpose or legality of any information
accessed using the Services, and we exclude all liability of any kind for the transmission, or the reception of, or the failure
to transmit, or to receive any material of whatever nature via the Service.
35. Subject to the limits set out in clause 36 below we shall accept liability to you in respect of any damage to your tangible property resulting from the negligence of us or our employees or agents or sub-contractors.
36. Any liability we have to you of any sort is limited to the greater of 125% of either:
(a) the charges paid by you for the Service in the 12 months preceding the date on which the liability first arose; or
(b) the charges we would have expected you to pay over a 12 month period if you have not received the Services for a full
37. If the number of Events of Default gives rise to substantially the same loss then they shall be regarded as giving rise to
only one claim under this Agreement.
38. Except in the case of an Event of Default arising under clause 31 above we shall have no liability to you in respect of
any Event of Default unless you serve us with written notice of it within six (6) months of the date you become aware of the circumstances giving rise to the Event of Default or the date when you ought reasonably to have become so aware.
39. You acknowledge that the Service is not guaranteed to be fault free. When using the Service you agree that you do so without any conditions, guarantees, warranties, whether express or implied including but not limited to any warranties or conditions as to satisfactory quality or fitness for a particular purpose, which are expressly excluded to the maximum extent permitted by law.
40. Nothing in this Agreement shall affect your statutory rights.
Suspension of the services
41. We may immediately suspend the Service if we need to carry out maintenance, repairs or upgrade work pursuant to
42. We may immediately suspend the Service if you commit any of the following acts:
(a) you misuse the Service by committing any one of the acts listed in clause 14 or the Acceptable Use Policy;
(b) you damage the Equipment;
(c) you do not pay the charges for the Service when they are due; or
(d) you breach this Agreement in any way.
43. If you commit any of the acts listed above in clause 42 you shall continue to be charged for the Service during the
period of the suspension. We shall not resume the Service until you have either remedied the breach or we are satisfied
that you will not breach this Agreement again.
44. Before the Service has been activated you may immediately terminate this Agreement provided that you pay the
installation charge if the Equipment has been successfully installed and is capable of delivering the Service.
45. After the Service has been activated this Agreement can be ended by:
(a) Residential Contract: either of us giving 30 days written notice by email to email@example.com to the other or by post to Speednet Scotland Ltd, 6 - 10 Riccarton Road, Hurlford, East Ayrshire, KA1 5AF.
(b) Business Contract: Should you cancel your agreement before your contract has completed it’s full term .I.e. 12 months, you
will be liable to pay the full outstanding amount that would have been paid to Speednet Scotland Ltd over the natural course of your contracted period. Any change in service connection speed/type will automatically tie you to a new 12 months agreement. If you are past your 12 months term you then have to give us 30 days written notice by email to firstname.lastname@example.org or by post to Speednet Scotland Ltd, 6 - 10 Riccarton Road, Hurlford, East Ayrshire, KA1 5AF.
(c) Commercial Contract: Should you cancel your agreement before your contract has completed its full term .I.e. 12 months, you will be liable to pay the full outstanding amount that would have been paid to Speednet Scotland Ltd over the natural course of your contracted period. Any change in service connection speed/type will automatically tie you to a new 12 months rolling contract agreement. If you wish to cancel your agreement you must do so 3 months prior to the 12 months term period.
(d) Temporary Contracts: If you have service with us for a pre agreed temporary period i.e 2 months or 6 months you are still required to provide 30 days written notice to either email@example.com or by post to Speednet Scotland Ltd, 6 - 10 Riccarton Road, Hurlford, East Ayrshire, KA1 5AF. Should you cancel your agreement before your contract has completed it’s full term .I.e. 2 months or 6 months, you will be liable to pay the full outstanding amount that would have been paid to Speednet Scotland Ltd over the natural course of your contracted period.
(d) you giving us seven days written notice if under clause 48 we inform you we are increasing our charges or changing the conditions of this Agreement to your detriment
46. We may terminate this Agreement with immediate effect in the event that:
(a) you breach this Agreement and such breach is either incapable of remedy or you fail to remedy the breach within a reasonable time of a written notice to do so;
(b) the Service is suspended pursuant to clause 42; or
(c) you are the subject of a bankruptcy order, or become insolvent, or make any arrangement or composition with or
assignment for the benefit of your creditors, or go into voluntary (otherwise than for reconstruction or amalgamation), or compulsory liquidation or a receiver or administrator is appointed over your assets.
47. Except as provided in clause 9, upon termination of this Agreement you shall continue to be liable to pay us any
outstanding charges for the Service including charges which fall due during any notice period you are required to give.
All charges are non-refundable. We will be entitled to retain any money (including deposit monies and/or advance payments) held by us, and to apply that money towards any obligation or debt, which you may owe to us.
Variations to this agreement
48. We reserve the right to vary the terms of this Agreement at any time and we will inform you of any such changes through
e-mail, newsletter or such other medium, as we consider appropriate. We will give you at least thirty (30) days’ notice of any changes before they take effect. If we exercise any of our rights under this condition, you can end this Agreement under
Moving to another property
49. If you move from the property at which we install the Equipment, and you wish to continue to receive the Service, we
shall terminate your Service and you will be required to register again for the Service at your new property. You agree to
notify us of any proposed move by giving us thirty (30) days advance written notice.
50. Neither party will be liable to the other for delay or failure to perform its obligations under this Agreement by a matter
which is beyond its reasonable control (including without limitation severe weather, storms, floods, strikes, industrial disputes, war, riot, malicious damage, compliance with any law or governmental order, rule, regulation or direction). If these matters continue for more than one (1) month either party shall be entitled to terminate this Agreement.
51. Any notice, invoice or other document, which may be given by either party under this Agreement, shall be sent by
email or pre paid first class post. Notices to us shall be sent to our office address (which can be accessed from the speednetscotland Website). Notices to you shall be sent to your last known address. Correctly addressed notices sent by email will be deemed to be delivered immediately upon sending; and by post will be deemed delivered 48 hours after posting.
52. You may not assign, transfer, sub-contract, charge or licence this Agreement or any of its rights or obligations
under it, without our prior written consent. We reserve the right at any time to assign, transfer, charge, sub-contract or
otherwise transfer our obligations under this Agreement or any of its rights under it.
53. This Agreement, and the documents referred to in it, constitute the entire agreement and understanding of the parties
and supersede any previous agreement between the parties relating to the subject matter of this Agreement.
54. Each of the parties acknowledges and agrees that in entering into this Agreement, it does not rely on, and shall have
no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made)
of any person (whether party to this Agreement or not) other than as expressly set out in this Agreement. The only remedy available to it for breach of any warranties shall be for breach of contract under the terms of this Agreement. Nothing in this clause shall, however, operate to limit or exclude any liability for fraud.
55. If an Scottish court should find any provision of this Agreement to be invalid or unenforceable, but would be valid
or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s)
as may be necessary to make it valid and enforceable. Such invalidity or enforceability shall not affect the other provisions
of this Agreement which shall remain in full force and effect.
56. No term of this Agreement shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a third party
who is not party to this Agreement.
57. Failure by either party to enforce any of its rights under this Agreement shall not be taken as or deemed to be a
waiver of that right.
58. The laws of Scotland shall govern this Agreement. Both parties submit to the exclusive jurisdiction of the Scottish courts.
Refunds & your right to cancel
Notice of your statutory right to cancel in your cooling off period
You must give us at least one month’s prior notice before initiating any cancellation of our services.
Cancellation period: You have the right to cancel your order for Speednet Scotland services without giving any reason any time up to 14 days (“cooling off period”) from the later of: (i) installation; or (ii) activation.
How to cancel: Any cancellation within this timeframe must be in accordance with this notice. You can cancel your services by:
(i) calling 0800 012 4298;
(ii) writing to Speednet Networks Ltd, 6 - 10 Riccarton road, Hurlford, East Ayrshire, Scotland, KA1 5AF or email firstname.lastname@example.org;
(iii) by visiting the “Contact Us” section at www.speednetscotland.net and completing the online form.
You must give your name, customer account number, address, post code, telephone number and, where available, your e-mail address in order to cancel your order. If you cancel in writing we will send you an acknowledgement of receipt by e-mail, or letter if we do not have an e-mail address for you.
Effects of cancellation: If you cancel a contract during your cooling off period we will refund to you all Broadband and (or) VoIP service payments received from you, but if you requested a service to begin during the cooling off period, you must pay us an amount which is proportionate to the service provided up to the point you cancelled your order. You will not receive a refund for any one-off fees for installation or set up services if you cancel a service after activation.
Refunds: We will make any refund due to you (less any deductions due to us) without undue delay and not later than the earliest of 14 days after the day we either receive notification of cancellation from you. We will make the refund using the same means of payment that you used when you placed your order, unless you have agreed otherwise.
These cancellation rights do not affect your legal rights. If you require any advice on your legal rights, you can refer to www.adviceguide.org.uk.