Where can I find information to help me investigate an issue that I am having?
Our customer support guides are available to assist you in identiying and resolving any issues that you may have. Further support can be found on our Knowledge Base which can be accessed through the client area
Download Customer support Guide https://speednetscotland.net/wp-content/uploads/2023/03/03-Speednet-Customer-Support-Guide.pdf
Download Troubleshooting WiFi issues guide https://speednetscotland.net/wp-content/uploads/2023/03/15-Troubleshooting-WiFi-issues.pdf
How do I check that I am getting an ip address from the radio device?
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- On your computer go to Start…all programs…accessories…command prompt
- Click where curser is flashing and type ipconfig/all (then press enter to show ip address)
- Example of an ethernet adapter ip address is 192.168.35.7 (last numbers after 168 will vary)
- Try to ping Google by going to command prompt and typing 8.8.8.8
- Lastly, remove your ethernet cable from your router and trace the wire back to your point of entry, checking for signs of water damage.
What are the Speednet email address configuration details?
account name ——- full email address i.e someone@speednetscotland.net
password ——– your email password
pop server —— pop.1and1.co.uk
smtp server ——- auth.smtp.1and1.co.uk
outgoing server requires authenication
log on using ——— full email address
password ——– your email password
If you are unable to get to the route of any problem feel free to call our support team on 08000 124298 who will be happy to assist you.
Should you request an engineer to visit you and it is determined that any fault is the liability of Speednet Scotland then the call out will be totally free. If it is determined that any fault is not as a direct result of the actions of Speednet Scotland then we will administer an engineer call out charge of £75 plus VAT (£90) per hour.
