Should you wish to raise a complaint, please contact us by phone, email or post. Please reference your service details in full.
We will try to respond to your complaint as soon as is possible according to the nature of the complaint, our opening hours and the speed in which we are able to investigate your complaint fully.
If your complaint cannot be immediately resolved, we will investigate your complaint and respond to you as soon as reasonably possible either by telephone or email. We aim to have a response for you within 24 hours of business operating times.
Should your complaint relate to an interruption to your broadband service, we shall work towards restoration of your broadband service at the earliest opportunity using our monitoring system and team of engineers.
Our aim is to resolve complaints to your complete satisfaction. May we refer you to the Ofcom Approved Code of Practice for Complaints Handling for your reference, of which we adhere to.
